10:20 a.m. Enter Alltel store. Greeted with a friendly "Welcome to Alltel!" by an associate helping another customer. Position in line: 3. Annoyance factor: 2.
10:45 a.m. Finally addressed by associate just clocking in for the day. Annoyance factor: 5.
10:47 a.m. Exhibit A: dead phone. Associate establishes phone is D.O.A. and inquires as to cause of death. Unknown, but likely related to obvious cosmetic damage. Places me on corded landline with insurance agent of ancientness.
11:04 a.m. Discover that the insurance on dead phone has been wrong ever since I swapped it with my teenst when associate announces that dead phone will be $95 to replace. NUH-UH. No, fix that. Not my fault. Fix now. Annoyance factor: 9.
11:12 a.m. End call with agent. Associate checks status: FAIL. Agent did not validate claim, no can has new fonez. Calls insurance again. I wait. Annoyance factor: invalid entry.
11:24 a.m. Leave Alltel store with new phone and $50 lighter than 10 minutes ago. Teenst must not break new fonez no more. 6,000 minutes a month = too much minutes. Phone did not get broken, it simply gave up.
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